Return-Refunds – Edphics Stationers

Edphics Stationers Limited- Refund Policy

1. Overview

At Edphics Stationers, we aim to provide quality products and customer satisfaction. This policy explains the conditions under which refunds, returns, and exchanges are accepted.

2. Refund Eligibility

We accept returns under the following conditions:

The item is damaged, defective, or incorrect
The item is unused and in its original packaging
The return request is made within a specified time (e.g. 3–7 days) after delivery

3. Non-Returnable Items

The following items are not eligible for return:

Used or opened stationery items
Customized or special-order products
Perishable or consumable items (e.g. opened ink, toner, glue)

4. Return Process

To request a return: customers are required to follow these steps

–Email:infoedphicsstationery.com Phone:+256 785 684955

Provide a clear description or photo of the issue
Our team will review and guide you on the next steps

5. Refund Method:

Explain how refunds are handled.

Example:

Once the returned item is received and inspected, we will notify you of approval or rejection. Approved refunds will be processed within a specified time and returned through the original payment method or store credit.

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edphicsstationers@gmail.com

+256 785 684 955